A valid government-issued driver’s license will be required of all drivers at the time of rental. The license may not be expired, cracked, broken, or a temporary permit/license. International customers will be required to provide a passport, international drivers license and proof of insurance.
MINIMUM DRIVING AGE
18+ depending on vehicle.
INSURANCE & PAYMENT REQUIREMENTS
All renters are required to provide proof of full coverage liability insurance. We do not sell insurance coverage for our rentals. We do accept certain credit card rental insurance which incurs a larger security deposit. All renters must have a valid drivers license, valid credit card for security deposit, and verifiable auto insurance. Debit cards are accepted, but the deposit may be held longer after return.
All international renters are required to provide verifiable proof of FULL COVERAGE automobile insurance in the United States (US territories excluded).
SECURITY DEPOSIT is required. Amount of the security deposit depends on vehicle.
A 24 hour period constitutes as a full rental day. Any time after agreed return time, the vehicle will be billed at an hourly rate until returned OR when you sign new Rental Agreement. We will work with you.
All daily/hourly rentals include between 50-100 miles per day. Excess mileage will be billed at a minimum of $1-$2 per mile.
Additional Drivers may be added for a charge of $50 per day per driver. A valid driver’s license and proof of insurance will be required for each additional driver.
We offer airport pickup and drop-off service to the surrounding airports. There is a drop-off and/or pickup fee of $100+ each way.
CANCELLATION POLICY & DEPOSIT
Daily/hourly rates are non-refundable if reservation is not canceled within 24 hours of the booked reservation. If reservation is booked with less than 24hrs notice the invoice amount paid automatically becomes non-refundable. The renter can then be issued a rental credit valid for up to 120 days for the total of their canceled reservation amount. Rental credits are subject to the vehicles availability. Please note that all vehicles are subject to a security deposit prior to the reservation. Deposit ranges from $500 to $2,000+ depending on vehicle. This deposit is refunded back to the renter upon return of the vehicle with no damages or traffic violations.
HOME DELIVERY & PICK UP
Emperial Motors offers home delivery/pick up services. On arrival we will make three attempts to contact the renter via door bell, phone calls and emails. After three attempts and a waiting period of 15 minutes, we will deem the rental as a "no show" and the renter will lose half their rental amount which was paid.
We accept all major credit cards (check/debit/prepaid cards are NOT credit cards and will require additional deposit and verification. All payments must be in U.S. currency).
Payment may be made by the following: Visa, Master Card, Discover, and check/debit cards as forms of payment. YOU MUST CONTACT US PRIOR TO YOUR RENTAL FOR DEBIT/CHECK/PREPAID CARD POLICIES. FAILURE TO DO SO MAY RESULT IN CANCELLATION OF YOUR RENTAL AND FORFEIT OF YOUR DEPOSIT.
Personal checks, School, Government, or Institution checks are accepted providing we receive the check a minimum of 14 days prior to the pickup date. We will STILL REQUIRE a credit card authorization to be placed on file – this is for incidentals only and WILL NOT be charged unless vehicle is returned with less fuel, damage, etc.
Fuel level will be checked and confirmed at the time of rental. Customer is required to bring the vehicle back with the same amount of fuel as when rented. Fuel discrepancies will be billed up to $10.00 per gallon.
Vehicles may travel throughout the Houston, Dallas, Austin and San Antonio area. Any other areas to be traveled will need written authorization from Emperial Motors. Travels are regulated by GPS tracking units.
Pick up and drop off for these days are available and may be arranged by contacting us in advance. During Holidays we get booked quickly so contact asap.
No pets are allowed in any vehicle unless crated. It is the renter’s responsibility to ensure that the vehicle is clean, odor-free and has no signs of pet hair, etc. Service animals are always allowed in our vehicles with proper documentation. A $100 cleanup fee will be assessed to any vehicle with any signs of pet transport.
Keeping rental vehicles longer than originally scheduled is generally not a problem provided the vehicle is not already reserved for another customer.
International renters will be required to present a valid passport in order to rent a vehicle from us. We will not accept credit card coverage as insurance. Credit card coverage is not primary and does not provide any liability coverage for the vehicle. We require liability coverage for ALL renters.
PICKUP & RETURN
All renters are required to pick up the vehicle directly from our location (arrangements for delivery, etc, must be prearranged a minimum of 24 hours prior to pickup).
Prepaid reservations are available by contacting us within a few hours before booking. Just call our office or send email. All prepaid bookings are non-refundable if cancelled.
Vehicles returning earlier than the scheduled time on the rental agreement MAY POSSIBLY get credit but will not receive refund.
RESERVATION HOLD TIME
Reservations are held for three hours from the provided pickup time or one hour from confirmed flight touch-down time. PLEASE provide your flight information when you book your vehicle. This will ensure that we know when you are arriving and to avoid having your reservation cancelled. If we are unable to reach you in the three hour time period or one hour after your confirmed touch-down, we reserve the right to cancel the reservation and retain the reservation deposit.
SMOKING & CLEANING
Smoking is NOT allowed in any vehicle. We impose a minimum $500 fine for ANY detection of smoking including smoke odor, ashes, etc.
Emperial Motors will deliver our vehicles anywhere in the Houston area for your convenience with a service charge of $100 each way. Some days we do this for free to those on our EMAIL LIST!
REFUSAL OF SERVICE
In the event that a customer displays what is deemed to be "aggressive" behavior by Emperial Motors (loud speech, abusive language, unreasonable request, violent, etc.) EM reserves the right to cancel any scheduled or current rental at any time for the safety of it's staff and property. EM also reserves the right to randomly perform a background check on all renters which can affect the eligibility of the renter. In these cases up to 50% of the paid invoice amount will held at a cost to the renter.
Representations, Personal Information and Privacy
Emperial Motor vehicles may not travel to Canada or Mexico*